Now Live in TeamSnap ONE: Email Delivery Insights

A clearer, more reliable view of every message you send.

We’ve enhanced communications in TeamSnap ONE with Email Delivery Insights, giving admins better visibility into message delivery, improved filtering and search, and a new way to review recipients at the individual message level. These updates make it easier to confirm who received a message — and understand when something didn’t go through.

Enhanced Email Log

The Email Log has been updated to provide a clearer, more intuitive view of your organization’s communication activity, including:

• Improved layout and readability

• Recipient counts surfaced directly in the summary

• Delivery indicators that show message performance at a glance

These improvements help admins quickly scan, audit, and verify outgoing communications.

New: Recipients Tab

Each sent message now includes a Recipients tab with detailed insights, including:

• Total recipients

• Delivery status counts

• Real-time delivery progress

This makes it simple to confirm whether key players, coaches, or families were included and whether the message reached them.

Real-Time Status Updates

Messages now update in real time as delivery information comes in.

Each recipient will display one of three statuses:

• Delivered - The message was successfully delivered to the recipient’s mail server.

• Sent - The message has been sent, but final delivery confirmation has not yet been received.

• Failed - The message could not be delivered. A reason will be provided when available.

Examples of failure reasons include:

• Bounced Address

• Inbox Full

• Unclassified

These explanations help admins quickly understand what went wrong and decide whether a follow-up or contact update is needed.

Better Filtering & Search

We’ve enhanced the Email Log with more powerful controls so you can find exactly what you’re looking for:

• Search by message title

• Filter to narrow down messages

• Review delivery insights more efficiently, even for high-volume organizations

This makes it easier to troubleshoot, follow up, and respond when families say they didn’t receive something.

Why This Matters

Email Delivery Insights improve communication visibility across your organization by giving admins:

• Confidence that important updates are reaching families

• Faster troubleshooting when something doesn’t deliver

• Clearer understanding of message outcomes

• A more transparent, reliable communication workflow in TeamSnap ONE

Available Now

Email Delivery Insights are live for all TeamSnap ONE organizations.

Log in to explore the updated Email Log and start using real-time delivery insights today.